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If an author decides to publish independently and is not a skilled editor, formatter, and graphic designer, then they ought to hire a team of professionals to assist them in each of those tasks. Even if they're skilled editors, it's better that they seek out a professional because it's always best to have a fresh pair of eyes look over one's work. Real publishing houses have in-house editors, formatters, and graphic designers, as they ought to cover these costs and not leave them to the author.
Unfortunately, many first-time authors fall victim to being conned by fake editors. I'm not ashamed to admit it, but I was once a victim of a fake editor when I wanted to publish my first novel. I was new to the game. I had big dreams, big ambitions, and had very little money to invest. And, like most first-time novelists—naive. I had enough common sense not to trust myself to edit my own novel. After all, tired eyes don't often yield the best results. Following a short period of web surfing, I found an editor (or at the time, I thought she was one) who was willing to work on my first novel while not charging me an arm and a leg for it. I got it back about two weeks later. I read the first few pages and saw the corrections she made, felt confident, and sent it to my eBook and print formatter.
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If a reader, regardless of how much they paid for a novel, complains about bad editing, then it's the responsibility of the author to take those complaints seriously and make the necessary corrections as soon as reasonably possible. The same thing goes for a publisher.
It's not uncommon to read reviews or complaints about poor editing and formatting. But when the author, or as in this on my buddy's blog—the publisher—responds with asinine comments, such as "You have to much time on your hands" (and even proving their incompetence by misspelling the word 'too') rather than take the matter seriously, then they deserve to be bashed and exposed. Those kind of people aren't real publishers nor authors, they're con-artists.
The Demeter Code, the upcoming sequel to the spy-thriller, Pandora's Succession, will be out later this year.